Match your desk hand controller with the below to determine which model you have:
1. Round/Slim Series Controller

Note that this model is no longer under warranty. If the troubleshooting guide does not solve your issue, then you will need to:
1. Take photos of the front and back of the hand control unit.
2. Take a short video showing the fault.
​3. Email the photos and video to us so we can resolve the issue as fast as possible for you. Note that you may need to purchase a replacement after we find out the issue.
2. Superseded Pro Series Controller​
​Determine if yours is the 2017 or 2018 model by looking at the first 4 numbers below the barcode, located on the back of the hand control panel. The 4 numbers will either be 2017 or 2018.​
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Both of these models have a 5-year warranty. If the troubleshooting guide does not solve your issue then you will need to:
1. Take photos of the front and back of the hand control unit.
2. Take a short video showing the fault.
3. Find your original UpDown Desk order number (or the email address you used to place the order).
​3. Email the photos, video and order number (or original email address) to us so we can resolve the issue as fast as possible for you.
​3. Pro Series Controller (current model)

This model has a 5-year warranty. If the troubleshooting guide does not solve your issue then you will need to:
1. Take photos of the front and back of the hand control unit.
2. Take a short video showing the fault.
3. Find your original UpDown Desk order number (or the email address you used to place the order).
​3. Email the photos, video and order number (or original email address) to us so we can resolve the issue as fast as possible for you.