Product Warranty and Terms of Purchase

10 Year Waranty

By purchasing any items from UpDown Desk on this website you are agreeing to the following terms and conditions. These terms and conditions apply notwithstanding any other information contained on this website or anywhere else.

Warranty

PRO Series Electric Desk Frames Purchased after 30 June 2020 

 

  • UpDown Desk PRO Series electric standing desk frames come with 10 years warranty.
  • The 10 year warranty covers the desk frame and all electrical components.
  • ​The warranty covers any material faults in the desk frame that prevent the normal use of the desk.
  • The warranty does not cover -
    • Decline in performance that can occur with use that is not "Normal Use" (see below for definition).
    • Normal wear and tear from use over time.
    • Damage caused by incorrect or inaccurate assembly / disassembly, inappropriate cleaning supplies used, misuse or abuse, using the desk frame with products not appropriate for the desk frame, modifications of the desk frame (unless prior written approval is received from UpDown Desk) or force majeure, such as floods, fire or hurricanes.
  • The warranty is only valid for the original purchaser of the product and is non-transferable.
  • The warranty is only valid for purchases made from this website. 
  • If you break the desk or any components from misuse, the warranty is void on those components. If they need replacing, you will be required to purchase the replacement part. Please contact us if you need replacement parts, as we keep most spare parts on hand.


PRO Series Electric Desk Frames Purchased before 30 June 2020

UpDown Desk PRO Series -

  • UpDown Desk PRO Series electric standing desk frames come with 5 years warranty.
  • The 5 year warranty covers the desk frame and all electrical components.
  • ​The warranty covers any material faults in the desk frame that prevent the normal use of the desk.
  • The warranty does not cover -
    • Decline in performance that can occur with use that is not "Normal Use" (see below for definition).
    • Normal wear and tear from use over time.
    • Damage caused by incorrect or inaccurate assembly / disassembly, inappropriate cleaning supplies used, misuse or abuse, using the desk frame with products not appropriate for the desk frame, modifications of the desk frame (unless prior written approval is received from UpDown Desk) or force majeure, such as floods, fire or hurricanes.
  • The warranty is only valid for the original purchaser of the product and is non-transferable.
  • The warranty is only valid for purchases made from this website. 
  • If you break the desk or any components from misuse, the warranty is void on those components. If they need replacing, you will be required to purchase the replacement part. Please contact us if you need replacement parts, as we keep most spare parts on hand.

Buro Seating Chairs

Buro Seating Chairs come with the following warranty:

  • Buro Roma 1 Lever Drafting Chair - 10 year guarantee
  • Buro Tidal Mesh Back Chair - 10 year guarantee
  • Buro Mentor Mesh Back Chair - 10 year guarantee
  • Buro Dyna Stool - 6 year guarantee
  • Buro Mondo Java High Back Chair - 6 year guarantee
  • Buro Elan Mesh Back Chair - 10 year guarantee
  • Buro Polo Drafting Stool - 6 year guarantee

The guarantee is to the original purchaser only against faulty manufacture. This excludes upholstery material and fair wear and tear. The guarantee is subject to the chair being used for its designed purpose and a single shift duration i.e. 40 hours per week.

We may send you a part or give you instructions on how to fix the chair yourself at your location, or, if necessary, the chair may be sent to us for repair. The freight costs to send a replacement part to you is at your expense. The freight cost to return the chair to us and for us to send the chair back to you are at your expense. Part of the freight cost (the cost of freight from us to Buro) will be covered by the manufacturer where they accept the claim.

UpDown Desks PRO Chairs

All UpDown Desks PRO Chairs came with a lifetime warranty. The UpDown Desk PRO Chairs are no longer stocked. The warranty excludes normal wear and tear.


Round/Slim Series (Omni) -

  • No longer under warranty. Contact us for assistance.


Other Desk Frame Brands

  • Manufacturer's warranty applies - see description on individual product descriptions.

Definition of "Normal Use"

  • Equalling the industry standard in electric sit/stand desks, the PRO Series frame is designed with a duty cycle of 10%. In practical terms, this equates to 6 minutes per hour or 2 minutes per 20 minutes (i.e. 2 minutes on, 18 minutes off). Considering the average time to shift the desk from a sit to stand position (or vice versa) is only 15 seconds, this is more than enough for most applications. The 10% duty cycle should not be exceeded as it may result in overheating of the motor and control box, and in turn reducing the life of your desk.
  • Keep the weight on your desk as evenly distributed as possible, to avoid uneven load on the motors.
  • Don't use the desk more than single-shift length i.e. 8 hours per day / 5 days per week. Overuse will reduce the warranty length accordingly e.g. double-shift use will halve the warranty length.

Desktops

UpDown Desk brand desktops purchased on this website come with a 5 year warranty for standard sizes or a 1 year warranty for custom made desktops, unless otherwise specified on the individual product page. The warranty does not cover:

  • Wood products that experience natural shifting of colour over time or due to light exposure.
  • Normal wear and tear from use over time.
  • Damage caused by incorrect or inaccurate assembly / disassembly, inappropriate cleaning supplies used, misuse or abuse, using the desk top with products not appropriate for the desk top, or force majeure, such as floods, fire or hurricanes.
  • Modifications to the desk top excluding:
    • grommet holes installed by UpDown Desk, or
    • if prior written approval is received from UpDown Desk
  • Consistency of colour, texture or pattern of the grain across purchases.
  • The colourfastness of the desktop over its lifespan.
  • Natural timber desktops that are sold in a raw or unsealed state.


Products from Other Brands

The warranties for products made by other brands sold on this website are noted on each respective product page. Please contact us if you need more information.

Accessories

Accessories have a 12-month warranty. ​Warranty does not cover -

  • Wood products that experience natural shifting of colour over time or due to light exposure.
  • Normal wear and tear from use over time.
  • Damage caused by incorrect or inaccurate assembly / disassembly, inappropriate cleaning supplies used, misuse or abuse, using the desk top with products not appropriate for the desk top, modifications of the desk top (unless prior written approval is received from UpDown Desk) or force majeure, such as floods, fire or hurricanes.


CLAIMING WARRANTY

If you wish to claim your warranty, please email us explaining what has happened. Include in your email the following:

  1. A photo of the back of the control panel (so we know what model you have).
  2. A photo of the front of the control panel (so we know what model you have).
  3. A video attachment that clearly shows the fault (so we can try to diagnose the problem for you). Video attachments should be sent via wetransfer.com or attached in your email.

Once we have all of this information we can assess the warranty claim. You may be required to send faulty parts to our warehouse for inspection.

If your product is faulty, we will replace the faulty component with an identical product. If we cannot replace the component, we will offer you a refund of the purchase price, minus any shipping fees. 


Shipping

Authority to Leave

​All orders will be marked as "Authority to Leave". If you do not wish for your order to be marked "Authority to Leave", please let us know before ordering as additional charges from our shipping partners will apply.

Products Damaged in Transit

All products leave our storage facility in perfect condition. If they arrive to you damaged, this has occurred in transit. In such instances, you will be entitled to receive a replacement. If a replacement is not possible, you will be entitled to receive a refund up to the value of your damaged product.

To claim and receive your replacement product or refund, you must contact UpDown Desk within 2 business days of receiving your product(s) to report the damage. Please send photos of the damaged product to us via email.